The Support Hub was established as a safe and non-judgemental space to provide assistance, advice, referrals and signposting both inhouse and with specialist partner organisations. Our service users have a wide range of complex needs which often forms a barrier to them seeking help from external providers. The Hub consists of 3 experienced support workers who hold a twice daily drop in for anyone wishing to access further support for housing issues, benefits advice, applications and everything in between. If we are unable to help, we will certainly know a team that can and will make a referral to the correct agency ensuring support from the Hub team throughout.
The Support Hub can be accessed Mon-Fri 10.30-12.00pm and 1.30-2.30pm but anyone in crisis or with an emergency will be seen outside of these hours.
We work with over 25 different agencies including the City Council Housing Navigators, CHESS Outreach Team, and Support Workers from Full Circle, DASS street support team for drug and alcohol issues and many more. The majority of these agencies will work with our service users at Sanctus, where they feel comfortable and safe.
The support provided by the Hub team is person-centred and we are able to facilitate a unique approach due to the fact we are non-statutory service.
Our in-house support services cover but are not limited to the following areas: